Feedback & Complaints

The mechanism or process for lodging a general complaint against the ACPCC is as follows:

• Contact: the Executive Director: [email protected]

If the complaint is about the ACPCC as an ACFID member organisation:
1. It is best to first raise the issue directly with the ACPCC. The ACPCC has internal processes to deal with complaints and breaches of the Code of Conduct.

• Contact the Executive Director: [email protected]

2. Lodge a Complaint with ACFID: If the issue is not resolved satisfactorily or if the complaint directly involves a breach of the Code of Conduct, you can lodge a complaint with ACFID. ACFID have an established process for receiving and investigating complaints related to breaches of the Code.

• You can contact ACFID by: sending an email to [email protected] or using their online complaints form available on the ACFID website.

Child & PSEAH-related (Prevention of Sexual Exploitation, Abuse and Harassment) complaints:
If you are a child, and we have done something that made you feel unhappy, please email us at [email protected].  If you need help with writing out your complaint, please use this form.

If your concern relates to child safety or sexual exploitation, abuse or harassment then please see the Child Safety and PSEAH Policy and Procedures.